Other Issues

View instructions for replacing your sensor battery.

To track your shipment or request an order status, please text us.

View, Reschedule, or Cancel Your Technician Appointment

Learn why there is a cost recovery fee on your monthly statement.

Learn how to connect a sensor to the Qolsys IQ Hub with this step-by-step guide.

View instructions for connecting a smoke detector to your panel.

Get information about the ADC-SG130 Wi-Fi gateway.

Our troubleshooting guide will walk you through fixing your secondary panel's connectivity issue.

Get help programming the remote panic feature on the Simon XTi.

View instructions for silencing and resetting an alarm triggered on your Simon XTi panel.

View instructions for silencing and resetting an alarm triggered on your Lynx Touch panel.

View instructions for connecting a sensor to your panel.

View instructions for resolving a sensor malfunction.

View instructions for connecting a door lock to your panel.

View instructions for connecting a sensor to your panel.

Explore all the ways you can control your system and manage your account from the palm of your hand.

View instructions for resolving a sensor malfunction.

Our troubleshooting guide will walk you through fixing an AC power failure on the Simon XT panel.

View instructions for connecting a Z-Wave device to your panel.

View instructions for connecting a motion detector to your panel.